Privacy Policy
Last updated: September 2026
1. Information We Collect
When you purchase digital products on Aicera, we collect the necessary contact details to deliver your order and provide transaction support:
- Personal Contact Information: Full name, email address, and optional phone number.
- Transaction Records: Razorpay order identifier, payment status, amount paid, and products purchased.
- Download Logs: Time of download token generation, access timestamps, and download count for security and license enforcement.
2. How We Use Your Information
Your information is used exclusively to:
- Process and fulfill your digital product orders.
- Send order confirmation emails and secure digital file download links.
- Provide customer support and purchase loss recovery services.
- Prevent fraud, abusive download attempts, and chargebacks.
3. Payment Information Security
All payment transactions are handled exclusively through Razorpay. We never store, process, or have access to your credit card numbers, debit card numbers, UPI PINs, or net banking passwords. Razorpay complies with PCI-DSS Level 1 standards.
4. Third-Party Services
We work with trusted infrastructure providers to deliver our services:
- Razorpay: Payment processing and webhook verification.
- Cloudflare R2 & Workers: Secure edge file storage and delivery.
- Resend: Transactional order email delivery.
- Supabase: Encrypted database infrastructure.
5. Contact Us
For any privacy inquiries or to request deletion of your purchase contact record, contact us at support@aiceraai.com.